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| Making Customer Relationship Management a strategic lever to enhance performance |
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A new way of looking at customers; an evolution in marketing, commercial and support practices; a profound change in organizations: customer orientation aspects of a business can take on several facets. The heart of this customer orientation beats in tandem with changes in communications and information technologies. |
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An acknowledged specialist in the optimization of customer relations, the Sopra Group activates 3 performance levers:
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Steering the customer relationship toward profitability
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Increase customer satisfaction via top-level quality
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Reinforce growth by securing the loyalty of existing customers and winning new customers
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 Our offering |
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From consultancy to implementation to the optimization of your business Information System, our range of services consists in the following:
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Sales cycle management
Automate a part of the sales activity to concentrate sales forces on their added value
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Marketing campaigns management
Focus on the customer added value to prepare the right proposal at the right time.
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Customer Service Management
Keep our promises in terms of commitments, organize activity traceability to marry quality and profitability
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Contact centers management
Organizer and steer the processing of contact flows by combining efficiency and profitability
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Customer reference base management
Guarantee customer uniqueness over all Information Systems to offer a complete 360° vision of customers
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SIEBEL Skills Center
Sopra Group has a SEIBEL skills center with specialist consultants and a specialized services Center to support customers from the initial assessment to the final implementation of their CRM tool, based on the SEIBEL solution |
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| Our assets |
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CRM is an essential tool in all sectors of activity, but the exact content will vary according to market contexts and the nature of the business in question:
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Sopra Group has a specialist consultancy unit organized by sector of activity, providing the expertise required for successful CRM projects
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Full range of services from consulting to solution integration
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The skills and experience required to work on major projects
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Partnerships with the major software houses:
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CRM packages: Oracle-SIEBEL, SAP, Néolane
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Contact Center : Genesys (CTI), Eptica, Instranet |
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| Alliances |
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Sopra Group is in partnership with the following publishers:
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CRM software: Siebel, Oracle, SAP, Neolane
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Contact Center : Genesy (CTI), Eptica, Instranet |
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| References |
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| They trusted us:
Sagem, La Poste, Groupama, PMU, Essilor, AFPA, Canam, France Télévision, Cegetel, ANPE, Virgin Atlantic, RBS, Lloyds TSB, Standard Life |
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